FAQs ZOCOTOWN
How much is shipping ?
UNITED STATES: Free standard shipping on U.S. order over $80 after applied discounts, any orders under that threshold will be $6.99 for standard shipping. Expedited shipping options will be shown at checkout.
INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.
How quickly do you process and Ship your Order
We try to process your order as quickly as possible. However, due to the high volume of requests, there may be some delays in getting your order ready for shipping. We do not ship orders over the weekends
During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer due to the influx of orders. Thank you for your patience.
Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.
Is your Ordering System Secure?
Yes, we do have a fraud protection system in place and information is secured with shopify security systems
What is your return/exchange policy ?
We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item.
Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it.
At this time, we do not offer free return shipping for international orders or refunds on customs or duties.
How can I track my Orden Status?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 48-72 hours to update.
About US
ZOCOTOWN was created with one purpose: to bring together people who love originality.
We’re not just a store — we’re a lifestyle platform. A place where fashion, home décor and tech innovations meet under one creative vision.
Our curated collections come from a multicultural lens shaped by Los Angeles, Latin America and global trends. Every piece you find here is selected to inspire expression, elevate your day-to-day, and help you build a style that feels modern, confident and truly yours.
We believe in creativity.
We believe in community.
We believe that your space, your look and your vibe tell your story — and we’re here to help you shape it.