Shipping Policy – ZOCOTOWN

Last Updated: September 24, 2026

Thank you for shopping at ZOCOTOWN. We are committed to providing a clear, reliable, and straightforward shipping experience for our customers.

Free Shipping

ZOCOTOWN currently offers FREE shipping on all orders as part of a promotional offer.

Shipping offers may change or end at any time. Any applicable shipping charges or promotions will be displayed at checkout before you complete your purchase.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and holidays.

Processing begins after your order has been successfully placed and payment has been authorized.

During periods of high demand, holidays, promotional events, or other circumstances that significantly increase order volume, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

Delivery Times

After your order has been processed and shipped, estimated delivery time is generally:

United States: 5–8 business days
Mexico: 5–8 business days

Delivery estimates may vary depending on the destination, carrier, service level, weather, customs processing, holidays, and other circumstances outside of our reasonable control.

The delivery estimates above are not guarantees of a specific delivery date.

If a shipment is delayed beyond the timeframe communicated at the time of purchase, we will provide appropriate information regarding the delay and any applicable options available to you.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

You can use the tracking number provided by the carrier to follow updates regarding the status and progress of your shipment.

Please allow some time for the carrier's tracking information to become active after your order has been shipped.

Shipping Destinations

ZOCOTOWN currently ships to:

• United States

• Mexico

• Selected international destinations, where available

Shipping availability may vary depending on the product, destination, carrier, and applicable restrictions.

If shipping is not available to your location, the available shipping options will not be presented at checkout.

International Shipping

For orders shipped outside the United States and Mexico, additional charges may apply, including customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

ZOCOTOWN does not control customs authorities or the amount of duties, taxes, or import fees assessed by the destination country.

Customs processing may also affect delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you believe you entered an incorrect address, please contact us as soon as possible at zocotown@gmail.com.

We will make reasonable efforts to assist with address corrections before an order ships. However, we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Stolen Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier for additional delivery information.

ZOCOTOWN is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided at checkout.

If a package is lost or significantly delayed while in transit, please contact us so we can review the shipment and determine the appropriate next steps with the carrier.

Where applicable, resolutions will be handled in accordance with our Return & Refund Policy and applicable law.

Undeliverable or Returned Packages

If a package is returned to ZOCOTOWN because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the shipping information provided by the customer, please contact us at zocotown@gmail.com.

Additional shipping costs may apply if the customer requests that the order be shipped again.

Any refund or other resolution will be handled in accordance with our Return & Refund Policy and applicable law.

Shipping Delays

Although we work with shipping carriers to provide reliable delivery, delays can occur due to circumstances such as:

• Severe weather

• Carrier disruptions

• Holidays

• Customs processing

• Incorrect or incomplete shipping information

• High shipping volumes

• Other circumstances beyond our reasonable control

If we become aware that we cannot fulfill an order within the shipping timeframe communicated to you, we will provide the applicable notice and options required by law, including cancellation and refund rights where applicable.

Questions About Shipping

If you have questions about your order or this Shipping Policy, please contact us:

Email: zocotown@gmail.com

ZOCOTOWN
Operated by THE DAOS GROUP LLC