Privacy policy
Privacy Policy – ZOCOTOWN
Last Updated: September 24, 2026
ZOCOTOWN (“ZOCOTOWN,” “we,” “us,” or “our”), operated by THE DAOS GROUP LLC, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit, use, create an account on, or make a purchase through www.zocotown.com (the “Website”), and when you otherwise interact with ZOCOTOWN.
By using the Website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires your consent to a particular processing activity, we will request that consent separately.
1. Information We Collect
We may collect personal information that you provide directly to us, information generated automatically when you use our Website, and information received from service providers or other sources.
Information you provide to us
Depending on how you interact with ZOCOTOWN, we may collect:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Account login information
- Order and transaction information
- Products purchased or considered
- Communications with our customer support team
- Information you provide when subscribing to our emails or other marketing communications
- Information you voluntarily provide through forms, reviews, surveys, or other features of the Website
Payment information
Payments are processed through third-party payment providers.
Depending on the payment method you choose, payment providers may collect and process information such as payment card details, billing information, or other information required to authorize and complete a transaction.
ZOCOTOWN does not intentionally store complete payment card numbers or full payment credentials on its own systems.
Information collected automatically
When you visit or interact with our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Pages viewed
- Products viewed
- Referring pages or sources
- Interactions with the Website
- Date and time of visits
- Information about how you navigate and use the Website
This information may be collected through cookies, pixels, web beacons, Shopify technologies, and similar technologies.
2. How We Collect Information
We may collect personal information from the following sources:
Directly from you
For example, when you:
- Place an order
- Create or use an account
- Subscribe to our email communications
- Contact customer support
- Submit a form
- Submit a review or other user-generated content
- Participate in a promotion, survey, or other activity
Automatically through the Website
We may collect certain technical and usage information through cookies and similar technologies when you browse or interact with our Website.
From service providers
We may receive information from companies that provide services to us, such as payment processing, shipping, analytics, fraud prevention, customer support, marketing, and ecommerce infrastructure.
From other sources
Where permitted by applicable law, we may receive information from other sources, including publicly available information or third-party services that support our business operations.
3. How We Use Your Information
We may use personal information for the following purposes:
Orders and transactions
- Process and fulfill purchases
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and updates
- Manage returns, exchanges, refunds, and other transactions
- Maintain transaction records
Customer service
- Respond to questions and requests
- Provide customer support
- Resolve problems related to orders or accounts
- Communicate with you about our services
Accounts
- Create and manage customer accounts
- Authenticate users
- Maintain account information
- Provide account-related services
Website and business operations
- Operate and maintain the Website
- Improve our products, services, and shopping experience
- Understand how customers use our Website
- Conduct analytics and business research
- Detect and prevent fraud, abuse, and security incidents
- Troubleshoot technical problems
- Maintain the security and integrity of our services
Marketing and communications
Where permitted by applicable law, we may use your information to:
- Send newsletters and promotional communications
- Inform you about new products
- Provide special offers and promotions
- Personalize marketing communications
- Measure the effectiveness of marketing activities
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.
Legal and regulatory purposes
We may process personal information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to valid legal requests
- Enforce our terms and policies
- Protect our rights, property, and safety
- Protect our customers and other individuals
- Prevent fraud and other unlawful activities
- Resolve disputes
4. Cookies and Similar Technologies
ZOCOTOWN uses cookies and similar technologies to operate the Website and, where permitted, understand how visitors interact with our services.
Cookies and similar technologies may be used for purposes including:
- Essential Website functionality
- Shopping cart and checkout functionality
- Account functionality
- Remembering preferences
- Analytics and performance measurement
- Personalization
- Marketing and advertising, where applicable
Some cookies are necessary for the Website to function and cannot be disabled through certain cookie preference tools.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You may manage certain cookie preferences through our cookie settings or through your browser settings. Depending on your location and applicable law, additional privacy choices may be available.
Shopify provides merchants with tools for cookie consent and regional data-sharing controls, including support for Global Privacy Control (GPC) in applicable circumstances.
5. How We Share Personal Information
We do not sell your personal information for monetary consideration.
We may disclose or make personal information available to third parties when reasonably necessary to operate our business, provide services to you, or comply with legal obligations.
These parties may include:
Ecommerce and technology providers
Companies that provide ecommerce infrastructure, hosting, website functionality, customer accounts, security, analytics, and related services.
Payment providers
Companies that process payments and help detect or prevent payment fraud.
Shipping and fulfillment providers
Companies that help us process, prepare, transport, and deliver your orders.
Customer support providers
Companies that help us communicate with customers and provide customer service.
Analytics and marketing providers
Companies that help us understand Website activity, measure marketing performance, or deliver advertising and marketing services, where permitted by applicable law and subject to applicable privacy choices.
Legal and professional service providers
Attorneys, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.
Government authorities and legal requests
We may disclose information when required or permitted by law, including in response to subpoenas, court orders, government requests, or other lawful processes.
Business transactions
If ZOCOTOWN or THE DAOS GROUP LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
6. Third-Party Services and Shopify
ZOCOTOWN operates its ecommerce store using Shopify.
Shopify and other third-party providers may process personal information in connection with providing ecommerce, payment, account, analytics, security, shipping, or other services.
Third-party services may have their own privacy policies governing their processing of personal information.
For information about how Shopify processes consumer information, please review Shopify's Consumer Privacy Policy. Shopify's current consumer privacy documentation describes processing, third-party partners, privacy rights, retention, and other aspects of Shopify's services.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
- Providing products and services
- Maintaining customer accounts
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Complying with legal, tax, accounting, and regulatory requirements
- Resolving disputes
- Enforcing agreements
- Preventing fraud and security incidents
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it, subject to applicable legal or regulatory requirements.
Different categories of information may be retained for different periods.
8. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee that information transmitted to or through the Website will be completely secure.
9. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to applicable exceptions
- Request information about how your personal information is collected, used, or disclosed
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise applicable rights concerning the sale or sharing of personal information
- Use available privacy controls, including Global Privacy Control (GPC), where applicable
- Request information about the categories of personal information we collect and the purposes for which they are used
Not all rights apply in every jurisdiction, and certain legal exceptions may apply.
10. California Privacy Rights
If you are a California resident and the California Consumer Privacy Act (CCPA), as amended, applies to our processing of your personal information, you may have additional rights under California law.
Depending on the circumstances, these rights may include:
- The right to know about personal information collected, used, disclosed, or otherwise processed
- The right to request access to personal information
- The right to request correction of inaccurate personal information
- The right to request deletion of personal information, subject to legal exceptions
- The right to opt out of certain sales or sharing of personal information
- The right to limit certain uses and disclosures of sensitive personal information where applicable
- The right not to receive discriminatory treatment for exercising privacy rights
California residents may also use available opt-out mechanisms, including Global Privacy Control (GPC), where applicable.
We will handle verified consumer requests in accordance with applicable California law.
The California Privacy Protection Agency's current CCPA regulations are effective January 1, 2026.
11. Mexico Privacy Rights
If you are located in Mexico, your personal information may be subject to the Ley Federal de Protección de Datos Personales en Posesión de los Particulares and applicable regulations.
Subject to applicable law, you may exercise your ARCO rights:
- Access — request access to your personal information.
- Rectification — request correction of inaccurate or incomplete information.
- Cancellation — request deletion of your personal information when legally appropriate.
- Opposition — object to certain processing of your personal information.
You may also have rights to revoke consent or limit the use or disclosure of your personal information, subject to applicable legal limitations.
Our privacy practices are intended to provide the information required regarding the identity and contact information of the responsible party, the categories of personal information processed, purposes of processing, available privacy choices, rights procedures, and changes to this notice. Mexico's federal private-sector data protection law requires these elements in a privacy notice.
12. How to Exercise Your Privacy Rights
To submit a privacy request, please contact us at:
Email: zocotown@gmail.com
Please include:
- Your full name
- Email address associated with your account or transaction
- The nature of your request
- Any additional information reasonably necessary to help us identify your records
We may need to verify your identity before completing certain requests in order to protect personal information and prevent unauthorized access.
We will process requests within the time periods required by applicable law.
If we are unable to fulfill a request, we will explain the reason where required by applicable law.
13. Marketing Communications
You may receive promotional emails from ZOCOTOWN if you have subscribed to our marketing communications or where otherwise permitted by applicable law.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, account notices, or important information regarding your purchases.
14. Children's Privacy
ZOCOTOWN is intended for a general audience and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us at zocotown@gmail.com so that we can review the information and take appropriate action.
The Children's Online Privacy Protection Act (COPPA) imposes specific requirements when covered businesses collect personal information from children under 13.
15. International Data Transfers
ZOCOTOWN operates in the United States and may use service providers located in different countries.
As a result, personal information may be processed or stored outside the country in which you live.
Where required by applicable law, we take appropriate measures regarding international transfers and the protection of personal information.
16. Third-Party Websites and Services
Our Website may contain links to websites, applications, social media platforms, or other services operated by third parties.
If you access a third-party service through a link on our Website, that third party's privacy policy and terms may apply.
ZOCOTOWN is not responsible for the privacy practices of third-party websites or services that we do not control.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business practices
- Changes to our Website or services
- Changes to third-party services
- Changes in applicable laws or regulations
- Changes to our privacy practices
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
Unless otherwise required by applicable law, the updated Privacy Policy will become effective when posted on the Website.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
ZOCOTOWN
Operated by THE DAOS GROUP LLC
Email: zocotown@gmail.com
Business Address:
THE DAOS GROUP LLC
8 The Green, Ste B
Dover, DE 19901
United States