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FAQs ZOCOTOWN

How much is shipping ?

UNITED STATES: Free standard shipping on U.S. order over $80 after applied discounts, any orders under that threshold will be $6.99 for standard shipping. Expedited shipping options will be shown at checkout.

VENEZUELA: All our products include free shipping to Venezuela. Once your product arrives, an agent in Caracas will contact you to arrange payment and delivery.

MEXICO: All our products come with free shipping to Mexico. Upon the arrival of your product, an agent will notify you that your product is available for payment and shipping through delivery agencies to your city. We work with FedEx, DHL, Estafeta.

INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.

How quickly do you process and Ship your Order

We try to process your order as quickly as possible. However, due to the high volume of requests, there may be some delays in getting your order ready for shipping. We do not ship orders over the weekends

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer due to the influx of orders. Thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

How can I track my Orden Status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 48-72 hours to update. 

Is your Ordering System Secure?

Yes, we do have a fraud protection system in place and information is secured with shopify security systems

What is your return/exchange policy ?

We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item.

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

At this time, we do not offer free return shipping for international orders or refunds on customs or duties.

Did you have a question or just wanna chat?

Reach us through one of the lines below!

Follow us on social and DM us there (response immediately)

Instagram- Facebook- Pinterest

Call or Text (response in 1 hours): +1 (310) 5644771

Email (response in 24 hours) - Zocotown@gmail.com

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General Question!

Can I cancel an order after payment?

You can cancel the order by emailing us. We will provide a full refund

How Do I Pay For My Order ?

We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.

Can I Return My item?

You may don’t want the items any more for some reason when you get your items. We understand and accept the returns. Email to us info Zocotown@gmail.com

How to view my order logistics status?

1.- You can click here to check your Order Status at any time

#Email: the email address you filled in when you created the order

#Shipment Number:after shipment, you will receive a shipping confirm email where you can catch your order shipping number.

2.- Please register as a member of our site, the personal center will have relevant information about the order.

3. By our customer service team

If the above inquiry methods cannot solve your questions, you can get help through the following contact information. We welcome your consultation at any time.

Contact information: zocotown@gmail.com

Need More Help:

If you have any questions, please contact us. Email to : zocotown@gmail.com